WE ARE OPEN BUT WE ARE WORKING DIFFERENTLY NOW AND YOU CAN ACCESS ALL SERVICES ONLINE OR BY TELEPHONE

As COVID-19 moves from epidemic to pandemic status, we are taking new steps for health and well-being of our entire community including each of you which is at the forefront of our thinking. We are now working differently to limit spread of Covid-19. Please DO NOT come to surgery until advised by a Clinician.

For full information on how to access all our services online please see below.

Please note that due to the Corona virus risk and potentially infected patients booking appointments, we are changing all appointments to telephone triage. Please use following methods to contact us.

APPOINTMENTS:

FOR COUGHS AND COLDS SYMPTOMS NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do - please see NHS 111 Online: About coronavirus (COVID-19).

• Please do not go to a GP surgery, pharmacy or hospital.
• Phone NHS 111 if you need to speak to someone.

FOR ALL OTHER APPOINTMENTS WE HAVE A TRIAGE SERVICE Only for urgent conditions call us on 0208 520 2625.

The receptionist will ask you to provide a brief description of the issue to help the doctor who will be calling you back. Your name will be added to the Triage list.

Please note phone lines are very busy so please bear with us.

PRESCRIPTIONS HOW TO ORDER

1. NHS APP - Use online services to order repeat prescription – you do not need a password to login to your account just download NHS app on your phone

Order by email WFCCG.QueensRoadMCPRG@nhs.net

1. If you cannot do any of these – please put your prescription through the letter box through surgery door and write name of pharmacy you would like to pick it up.

PLEASE REMEMBER IF WE DO NOT HAVE NAME OF YOUR PHARMACY GIVEN TO US WE WILL AUTOMATICALLY SEND YOUR PRESCRIPTION TO OUR LOCAL PHARMACY BRITTANIA PHARMACY (next door to the Surgery)

REFERRALS AND ANY ADMIN LETTER You can request admin letters by calling the Reception or by emailing the Surgery on the address below. You will be contacted when the letter is ready to be collected.

WFCCG.QueensRoadMCPRG@nhs.net. (Please note that admin letters may take some time to process.)

VACCINATIONS, SMEARS AND HEALTH CHECKS WITH NURSES Will be booked but a pre-screening questionnaire will need to be completed by staff over the phone before you attend.

NEW PATIENTS ARE WELCOME Please register online by completing forms on https://www.queensroadmedicalcentre.co.uk/new-patients.aspx?t=2

Once processed, you will be contacted by the Practice with further guidance.

PLEASE DO NOT COME TO THE SURGERY WITHOUT CALLING 020 8520 2625 FIRST.

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your repeat medication? Please press the Patient Access Online Services key below to register.

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. We are registering new patients on Monday to Friday between 12.00 and 1.00pm. and on Friday between 5.00 and 6.15pm Find out more

Minor Ailment Scheme

Every year, millions of patients visit their GP with minor health problems that the local pharmacist could resolve. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time: just walk in.

All pharmacists can recognise many common health complaints. They can give advice or, where appropriate, medicines that will help to clear up the problem. So if you have a common health problem, a trip to a participating pharmacy is an option.

The standard prescription charge applies to the Scheme. If you're exempt from paying prescription charges, for example because you're over 60, you won't pay for the medicine.

Minor Ailment Service-Condition List 

Waltham Forest Pharmacies participating in the Minor Ailment Scheme.

Please sign up here for access to our online services (booking appointments & ordering repeat prescriptions)